My Work Experience
My resume highlights leading a design team to create solutions that enhance engagement and drive success.
ACV Auctions
Senior Product Design Manager
2023 – Present
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Expanded and managed the domain portfolio across four business areas, optimizing the UX roadmap and leading initiatives that resulted in a 16% increase in customer satisfaction, as measured by a recent survey.
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Doubled the team size from two to four designers, resulting in faster project delivery and enhanced design quality across initiatives.
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Developed product experience strategies that drove ACV TransportaDon to a record 72% conversion rate and helped ACV Capital reach 55% of its target customers.
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Coached and developed team members through clear career paths, leading to promotions, stronger morale, and faster project delivery.
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Fostered an inclusive team culture by hosting quarterly design on-sites and monthly team socials to promote diversity, cross-team collaboration, and work-life balance.
Product Design Manager
2022 – 2023
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Led a diverse design team with varied cultural backgrounds, promoting a harmonious culture through effective performance management and coaching, achieving a 26% increase in engagement and retention, with pulse scores above 85%.
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Influenced product experience strategies for ACV Capital and ACV Transportation, achieving 6-9% conversion rate increases year-over-year.
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Organized and facilitated design cadences, including peer reviews, design demos, and knowledge-sharing sessions, fostering continuous learning and collaboration, and driving a 20% increase in team knowledge-sharing engagement.
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Created goal-setting documents and held weekly 1:1s to track progress, provide feedback, and ensure alignment with team objectives, leading to an 8% year-over-year improvement in performance review scores.
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Curated and organized training courses (e.g., Interaction Design Foundation, eCornell) and opportunities for the team to attend design-related conferences (e.g., Collusion), improving team satisfaction by 15% as measured through a team survey.
Lead Product Designer
2019 – 2022
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Directed UX design from ideation to delivery for projects, including the ACV Capital customer account portal and the ACV Single Inspection App for vehicle inspection, building customer confidence, and increasing user satisfaction and engagement.
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Facilitated UX stakeholder workshops to validate KPIs, leading to a 15% increase in inspection rates and doubling the growth of ACV Capital.
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Mentored junior designers, fostering their professional growth and cultivating a collaborative team culture.
Canada Life
Senior User Experience Designer
2018 – 2019
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Led UX design for the Canada Life Insurance Plan Admin Dashboard, defining user needs and aligning with business goals. Delivered wireframes, user flows, and prototypes, driving a 25% increase in user adoption post-launch.
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Utilized mixed methods tools for design guidance and achieved a 6% YoY increase in app usage, securing funding for extended features.
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Collaborated with accessibility specialists to ensure WCAG and AODA compliance, creating inclusive, user-centered designs that earned recognition for accessibility.
Royal Bank of Canada
Senior Interaction Designer
2017 – 2018
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Led design discovery workshops and design delivery for key projects, including MyAdvisor and Omni-Channel App, to identify problems, opportunities, and roadmap priorities. Increased user adoption rates by 16% for RBC Omni-Channel.
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Conducted user research to gain empathy and crafted innovative design solutions, resulting in a 12% increase in the RBC MyAdvisor adoption rate.
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Contributed to the RBC design system by conducting component audits and adding new components, ensuring consistency, scalability, and efficient design across projects.
Other Work Experience
Bank of Montreal – UX Designer
2015-2017
Telus Communications – Visual Designer
2014-2015
H2 Central – UX Designer
2013-2014
Brightworks Interactive – UX Designer
2011-2013
TC Media – Art Director
2010-2011
IQPC – Senior Designer
2008-2010
MacLaren McCann – Designer
2006-2008
Education & Certifications
I have earned certifications in Product Design, Business Communication, Scrum, Product Ownership, and Artificial Intelligence. These credentials demonstrate my commitment to professional growth and enhance my ability to work effectively in team settings.
OCAD University
Bachelor's Degree
Design & Advertising​
eCornell University
Business Communication
2024​
Interaction Design Foundation
AI for Designers
2024
Interaction Design Foundation
UX Management: Strategy and Tactics
2024
University of Helsinki
Introduction to AI
2023
Nielsen Norman Group
The UX VP/Director
2023
The Fundamentals of Digital Marketing
2020
Scrum Inc.
Scrum Product Owner Certified
2020
Scrum Inc.
Scrum Master Certified (SMC)
2020